Frequently Asked Questions
How do I ...?
The Canvas community guides are full of answers for your ICON questions.
For further assistance you can email the ITS Help Desk: its-helpdesk@uiowa.edu
FAQ Guides
Instructors
This FAQ page offers information about the ICON gradebook, contacting students through ICON, instructor permissions, ICON Quiz accessbility, and more.
Students
This FAQ page offers students insights into finding and logging into an ICON course, as well as how to navigate Files, Discussions, Quizzes, and personal settings.
Integrated Services
This guide covers ICON integrations that are fully supported by the ITS Help Desk and ICON Team as well as those that are vendor supported.
FERPA Check Process
This FAQ page details what the FERPA Check Process is and how it works.
Guest HawkID Account
This guide covers the process for sending guest HawkID accounts to external users.
Canvas Community
This guide covers how to access Canvas Community, vote for and create feature ideas, as well as how ideas are selected.
ICON Administrators
This guide page addresses topics relevant to ICON administrators, including Collegiate Admin access, administrative conventions, the ICON/MAUI sync cycle, and more.
ICON Analytics Tools Comparison
This page contains a chart comparing the analytics tools currently available within ICON.
Support for ICON
Email the ITS Help Desk: its-helpdesk@uiowa.edu