The University of Iowa

May 13, 2022


Bre Bradshaw, a senior majoring in English, is also a Social Work minor working towards a certificate in Public Health, and plans to graduate this spring of 2022. Throughout her undergraduate studies on The University of Iowa campus, Bradshaw has worked for Information Technology Services [ITS] in various capacities. Bradshaw originally applied to be an ITS Help Desk assistant in 2018 after a high school friend recommended the job to her; since then, she worked as an ITS Administrative Assistant for two years with Marianne Holton, an ITS Administrative Services Specialist, before spending the summer of 2021 working in the IT Distribution Center warehouse located off campus.

In 2021, Bradshaw began work at ITS’ Learning Spaces Technology [LST] group as an LST Support Assistant with Anne Schimke, a Senior IT Support Consultant. In this role, Bradshaw performs University Classroom [UCR] equipment checks and assists with solving classroom technology issues which ensure learning spaces are ready for faculty and students. Now in Bradshaw’s final year on campus, she continues to maintain functional classroom technology vital to the LST Support team mission.

Combined ITS Experiences

From her previous ITS experiences, Bradshaw believes she brought various workplace connections as well as an improved ability to better balance school and work to her current position with LST. However, Bradshaw acknowledges she did not possess the typical technological background one might expect before working at ITS. As an ITS receptionist she’s learned how to make copies, fix printers, scan documents, and plan events. At the ITDC warehouse she learned how to set up Wi-Fi routers and to use warehouse equipment. Now with LST, she’s learned how to install classroom software and hardware, as well as perform A/V checks and take technology inventory.

These various ITS roles have impacted Bradshaw in meaningful ways. She firmly believes she’ll be taking some important skills, including critical thinking and problem solving, from ITS experiences into the pursuit of her chosen profession. Bradshaw also believes she’s developed some creativity in her approach to solving presented classroom technology issues because the position “provides a different perspective on how to face difficult situations.” Though she believes these newfound skills will stay with her into the future, the combined experiences have also allowed Bradshaw to more immediately help others with their own various Wi-Fi and technological issues.

Flexible LST Scheduling

In retrospect, Bradshaw has enjoyed learning new skills and has appreciated the experiences she’s had with ITS and LST. She freely admits one of her favorite parts of LST work is, “experiencing the satisfaction of fixing a problem.” She’s also enjoyed getting to truly know the UI campus by, “getting to see parts of campus I never would have otherwise… I feel very versed in terms of where things are located at The University of Iowa,” Bradshaw wistfully shared.

Bradshaw also has a second job at a local brewery restaurant, and with two jobs added to academics, she truly appreciates the flexibility her LST position and Schimke have provided. “I’m able to really adjust my schedule to work well with my academics, which is really important to me as a student but also as someone who has had two jobs,” Bradshaw reflects. Looking forward, Bradshaw is excited for an opportunity to work for a non-profit organization outside the Midwest upon graduating this May.

In addition to providing a strong work ethic and an infectiously positive attitude to her work environment, she’s also known as someone who is always ready to help among the LST Support team staff. Having assisted through some of the most critical classroom technology initiatives during the pandemic era, Bradshaw has proven herself an important and dedicated member of LST’s Support team. Having become an integral part of the LST Support team, Bradshaw’s efforts here will be missed but her colleagues cannot help but to wish her well in all her future endeavors.

 


Visit the COVID-19: Classroom Experience site for additional information regarding University Classroom expectations for the 2021 Fall semester.

For information regarding the COVID-19 Operational Response for Custodial Services, Building Operations and Maintenance and/or the UI Operational Plan for Cleaning and Disinfecting of Building Spaces, please visit the Facilities Management.

For assistance with classroom technology issues, please contact the ITS Help Desk at 384-HELP [4357] or its-helpdesk@uiowa.edu

University Classroom Support