Learning Spaces Support provides management and support of the Instructional Technology Centers [ITCs] located across campus. ITCs are computer labs that are designed to provide campus-wide access to the University's academic computing resources and printing services, and encourage departments to integrate computing into their academic programs. ITCs are available to all Students, Faculty, Staff, Researchers, IT Professionals, and ITC Guests with typically no charges for use of this service.
ITC Locations
ITCs are located in multiple locations on campus, comprising a network of over 1000 workstations available for use. Wherever you are on the University of Iowa campus, there's likely an ITC nearby to meet your technology needs.
Software Titles Available
Learning Spaces Support installs a standard set of software to all ITC machines on campus; however, additional titles may also be installed or requested. Please contact the ITS Help Desk if you have any questions.
Printing
Many ITC locations offer printing abilities. These are often via print release stations with black/white printers, and in select locations color printers are available. ITCs may also offer virtual printing capability via Web Print in select locations.
Online Access
ITC computers can also be accessed remotely via Virtual Desktop and Citrix, a virtual desktop app.
- Please note that Virtual Desktop and Citrix will require use of Cisco AnyConnect, or UIAnywhere software, a Virtual Private Network [VPN] that provides secure, off-campus access to resources located on The University of Iowa campus.
FAQs
- Where is Adobe Creative Suite Software Available?
- What is the Van Allen Learning Commons [VAN 310] and where is it located?
- What are ITC Printing Release Stations?
- The Card Catalog system is not working. What should I do?
- The card catalog is a small computer called a thin client. Sometimes they experience issues and need to be restarted.
- To restart it press and hold the button on top of the thin client. When it shuts off, press the on button again to turn it on. The device will start up and connect to the print server. The Library login screen should appear
- If it does not appear, contact the ITS Help Desk (384-4357) and let them know the device is not working.
- A checkout laptop will not let me login. What do I do?
In order to log into a machine you will need to be connected to the the network in order for the machine to create an account for you on the computer. A variety of issues can cause things to happen that prevent this from taking place. In most cases they can be solved by trying some of these troubleshooting tips.
- Troubleshooting Tips
- On the front of the laptop by the right hinge there are several lights. Make sure the Wi Fi light is on. If it is not, there might be a switch on the left side of the laptop that turns the wireless card on and off. Switch it on and the Wi Fi light will come on. Try to log on again.
- Restart the computer. Some computers can be on for long lengths of time and need a restart.
- If you are still having problems connect the computer to a network cable, login and when it is connected remove the cable and it should stay connected.
If none of these options work the computer will need to be re-imaged. Please let the support staff in the area or the help desk know the computer name so it can be taken care of.
Troubleshooting
- Print Release Station has a Connection Error
- Email Station is not working
- Documents are printing double-sided
- Search Our Knowledge Base
Related
- What is ITC Guest Access
- How to Reserve a Learning Commons Group Study Space: ITS | LIB
- What to do if the Card Catalog System is not Working
- How to Scan Documents in ITCs
- Universal User Experience Project
- FA 21 Updates
ITC Support
Email the ITS Help Desk at its-helpdesk@uiowa.edu